Delivering happiness
by Tony Hsieh · 2010
Tony Hsieh's take on business, the honest verdict is below.
Worth reading? Hsieh tells how Zappos built a culture and customer obsession that also built a business. Read it if you run a company and care about culture; skip it if you want tactics, because this is more story than playbook.
| Author | Tony Hsieh |
|---|---|
| Published | 2010 |
| Category | Business & Money |
The Verdict
Hsieh tells how Zappos built a culture and customer obsession that also built a business. Read it if you run a company and care about culture; skip it if you want tactics, because this is more story than playbook.
anyone weighing whether Delivering happiness belongs on their business and money shelf
you want a different angle than Tony Hsieh's
Top 8 Lessons from Delivering happiness
- Culture is the strategy; get it right and profit follows.
- Obsess over customer happiness, even at short-term cost.
- Hire for values fit, then train the skills.
- Happiness flows to employees first, then to customers.
- Give people autonomy and weirdness instead of rigid rules.
- Long-term brand beats short-term margins.
- Communicate the mission so everyone owns it.
- Scale the culture deliberately or it dies as you grow.
Frequently Asked Questions
Is Delivering Happiness worth reading?
Yes for founders who care about culture and service.
What is the main idea of Delivering Happiness?
That a happy, autonomous culture drives loyal customers and real growth.
Who should read Delivering Happiness?
Entrepreneurs, HR leaders, and customer-experience builders.
Ready to read it?
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